Returns and Refunds Policy
How product returns and refunds work at Diamondback Lock and Key.
Serving Chandler and the Valley(602) 388-1201Emergency callout 24/7
- Serving the Valley since 2009
- Upfront pricing
Thank you for shopping at Diamondback Lock and Key.
If you are not entirely satisfied with your purchase, we’re here to help.
Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:
- The product was purchased in the last 30 days
- The product is in its original packaging
- The product isn’t used or damaged
- You have the receipt or proof of purchase
Products that do not meet these criteria will not be considered for return.
Please contact us before you send the product:
- By phone number: (602) 388-1201
- By email: Service@diamondbacklockandkey.com
Send the product with its original packing and the receipt or proof of purchase, to:
77 W Chicago St. Unit 1 Chandler, AZ 85225 USA
Shipping charges
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Diamondback Lock and Key.
Damaged items
If you received a damaged product, please notify us immediately for assistance.
Sale items
Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By phone number: (602) 388-1201
- By email: Service@diamondbacklockandkey.com
Questions about this policy?
Tell us what you need
Send the details through our contact page, or call and talk to us now. We will confirm the service, the price and when we can be there.
Emergency callouts run 24 hours a day, 7 days a week.